We pulled out of Bass Lake RV Campground in Dillon, South Carolina at 10 AM yesterday morning and headed south on Interstate 95. It was a nice day, plenty of blue sky, no wind, and traffic was moderate. A good day for traveling in an RV.
We stopped at the Flying J in Latta, filled our tank, and then pulled over to the side of the parking lot until Greg and Jan had filled up. Then we got back on the highway. Except for a few very slow moving vehicles that had traffic backed up behind them that we were forced to pass, it was an easy trip.
We arrived at Hardeeville RV Park in Hardeeville and pulled into a site, only to find that our Winegard Trav’ler automatic rooftop TV dish couldn’t lock onto a signal because of a tree in the way. So we moved to another site where the dish quickly zeroed in and all was right with my world.
Well, at least it was until I turned on my computer. When we were here two years ago, the 4G Verizon signal was flakey and Verizon’s explanation was that they were upgrading the system in the local area. (Yeah, I know, any customer anywhere who has ever called Verizon to complain about service gets the same line of BS. If that were true, there would be 100% employment in this country, because everybody would be busy working for Verizon to upgrade its systems.) So I wasn’t surprised or upset that the internet service was slow, because I knew the campground’s free wifi is very fast.
But I was dismayed to find that when we pumped $284.37 worth of fuel at the Flying J earlier in the day they had charged Terry’s Visa card $500. We called our credit union’s customer service number, who said we first had to call Flying J and try to resolve the issue with them. Terry called the truck stop in Latta and talked to somebody named Paula, who had no idea what to tell her, so she put Terry on hold and never came back. Terry called back and got another employee, who transferred her to a supervisor, who eventually gave her another number to call for Customer Service. First they told her to call our bank (already did that), and then said to call Customer Service back today. Why in the hell do we keep patronizing this outfit?
I imagine that this is some type of security hold they put on, and they will blame it on my bank, who will blame it on Flying J. But if it is bank policy, why doesn’t it happen at other Flying Js where we have bought fuel? Oh well, it will get resolved eventually. But what ever happened to true customer service, not just passing the buck?
While Terry was dealing with that, I was on the line with Adobe, dealing with their unique way of pissing off customers. We are part of a lease program in which we pay a monthly fee to use a wide assortment of Adobe professional publishing software, and I had received an e-mail that our account had been suspended. I called to ask why, and after a very long time on hold, was told that somebody would call me back once they researched the problem.
An hour later an Adobe rep who could hardly speak English called, and after 30 minutes on the phone with him, he said he had no idea what the problem was and transferred me to another department, where I waited on hold over 30 minutes again. Then the call was dropped and I had to call back yet again, only to get a message that my call would be answered in no more than four hours, please stay on the line. Four hours!
That was all the frustration I could deal with in one day, so I hung up. I guess if they want my business bad enough, they’ll call me. Of course, if they do, I probably won’t be able to understand what the hell their rep says anyway.
Thought For The Day – I used to be schizophrenic, but we’re okay now.