The title of today’s blog says it all. After months of trying to get our SimpliSafe home security system to work, more calls to their tech support people that I could begin to count, where they insisted I jump through one hoop after another, replacing the network card, and trying four or five different base stations, nothing worked and they finally agreed to take it back and refund my money. Except for the many months of monitoring that did not work most of the time, at $14.95 a month.
I sent the equipment back as directed weeks ago and was told that as soon as they received it they would issue a refund check. We still have not received that refund. When I called to inquire about it, after waiting a suitable amount of time, I was told that the refund was “in process” and that they only issue checks on Friday. On a follow-up call on February 28th, I was told it was being issued and sent out that Friday. It never came and I called again. Then I was told it was mailed out on Monday of last week. And you guessed it, still no refund!
So I posted something on SimpliSafe’s Facebook page on Sunday, saying I wonder how these guys stay in business, since their customer service is terrible. I got a reply yesterday morning saying that someone would look into the problem and contact me. And sure enough, a young lady called and told me that the paperwork had been submitted to the bank to have a check cut, and I should expect my check within 2 to 3 weeks. When I pointed out to her that somebody was lying, since I had been told the check was cut and mailed last week, she didn’t have anything more to say to me except that I could expect it any time now. I guess SimpliSafe can protect you from everybody who wants to rip you off except for their own company!
I’m really disappointed the system didn’t work for us, but not entirely surprised. Our house is in a very flaky cell phone reception area, and one moment we can get three or even four bars of 4G signal on our Verizon phones, and a minute later there is no service at all. I explained that to the SimpliSafe sales rep when we were looking into the system, and he assured me that their equipment could handle the problem. Nope, it can’t. Oh well, live and learn.
I’ve heard from some RVers who have their insurance with National General who had our good friends Charles and Chris Yust as their agents. Charles and Chris recently retired and sold their business, and people are seeing some pretty significant rate increases with their policy renewals. One person told me his insurance went up $64 a month. This doesn’t have anything to do with the Yust’s retiring, it just seems to be an overall rate increase.
Some folks have asked me if I can recommended a different company, and to be honest, I really can’t because I don’t know anybody in the RV insurance business I would feel comfortable recommending at this point. I do know that once our motorhome is sold we will probably bundle our auto insurance with the same company who has our homeowners insurance and our boat insurance. I’ve always believed that your insurance coverage is only as good as your agent, and many of us were spoiled by Charles and Chris because they really took the term customer service seriously. That’s not to say that the company that replaced them is bad or does not give good service, it’s just that we were used to seeing our agents and speaking to them face-to-face at RV rallies and campgrounds around the country. Like I said, we all got spoiled.
We do wish Charles and Chris a lot of happiness and adventure as they set off in this next phase of their lives, but they’re not completely out of the RV world by any means. They still live fulltime in their motorhome, and right now they are in Perry, Georgia for the big FMCA rally, where they will be selling roadside service plans and extended warranties. If you’re going to be at the rally in Perry, stop by and tell them we said hello.
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Thought For The Day – Diplomacy is the art of saying “Nice doggie” while you look for a big stick.